Refund Policy

Last updated: March 21, 2026

Overview

At StorePilot, we want you to be satisfied with your subscription. This Refund Policy explains when and how refunds are issued for payments made through our platform. All payments are processed securely via Paddle.

1. Subscription Cancellations

You may cancel your subscription at any time from your billing dashboard. When you cancel:

  • Your plan remains active until the end of the current billing period.
  • You will not be charged again after the billing period ends.
  • No partial refunds are issued for unused days in the current billing period.

2. Eligibility for Refunds

We offer refunds in the following circumstances:

  • Within 7 days of first payment: If you are a new subscriber and are not satisfied with the Service, you may request a full refund within 7 days of your first payment.
  • Duplicate charges: If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate charge.
  • Service outages: If StorePilot experiences a significant outage (more than 72 consecutive hours) and you were unable to use the Service, you may be eligible for a prorated credit or refund at our discretion.

3. Non-Refundable Situations

Refunds are not issued in the following cases:

  • Renewal charges after failing to cancel before the billing cycle renews.
  • Unused video or voice over credits within a billing cycle.
  • Dissatisfaction with AI-generated content quality after credits have been consumed.
  • Requests made more than 7 days after the charge date (unless due to a billing error).
  • Accounts suspended or terminated for violation of our Terms of Service.

4. How to Request a Refund

To request a refund, contact our support team at contact@azdine.site with:

  • The email address associated with your StorePilot account.
  • The date of the charge and the amount.
  • A brief reason for the refund request.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Paddle and may take 5–10 business days to appear on your statement depending on your bank or payment provider.

5. Chargebacks

If you initiate a chargeback with your bank or card provider without contacting us first, we reserve the right to permanently suspend your account. We encourage you to reach out to us directly — we are happy to resolve any billing issues quickly.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

7. Contact

For any questions about this Refund Policy, please contact us at contact@azdine.site.